help docs
Help Center & FAQ
Troubleshooting paired connections, understanding monthly limitations, and getting developer support.
Help Center & FAQ
Get troubleshooting support or resolve billing questions regarding your WhatAPI connection.
1. Connection Troubleshooting
Why is the QR code not loading?
The OpenWA gateway server may still be spinning up a headless browser worker for your session.
- Solution: Allow 15-30 seconds for initialization. The status page polls every 3 seconds and will display the QR code as soon as it is generated.
Why does my status say "DISCONNECTED" or "STOPPED"?
Your mobile device may have lost network connectivity, or you logged out of "WhatAPI Gateway" from WhatsApp's Linked Devices menu.
- Solution: Go to the **Connect WhatsApp** page, generate a new QR code, and scan it again to pair.
2. Plan Limitations
Subscription plan details and messaging limits:
FeatureStarter PlanGrowth PlanBusiness Plan
Monthly Price25,000 PKR50,000 PKR99,000 PKR
Active WhatsApp Numbers1 Session3 Sessions10 Sessions
Message Quota / Mo1,500 messages5,000 messages25,000 messages
Connected Stores1 Store3 Stores10 Stores
Media AttachmentsText & Links onlyImages, Videos, PDFsFull Media & Catalog
API & WebhooksNoYesYes (Advanced)
Setup AssistanceKnowledge BasePriority Email1-on-1 Setup Call
3. Contact Support
Our team is ready to assist:
- Email: Send your queries to **support@whatapi.pk**.
- WhatsApp Support: Click the floating chat widget on the bottom right of the portal to chat with an engineer.